Courses

Soft Skills Training

Soft skills is a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient) the cluster of personality traits, social graces, communication, language personal habits, friendliness, and optimism that characterize relationships with other people. Soft skills complement hard skills (part of a person's IQ), which are the occupational requirements of a job and many other activities.

Soft skills are personal attributes that enhance an individual's interactions, job performance and career prospects. Unlike hard skills, which are about a person's skill set and ability to perform a certain type of task or activity, soft skills relate to a person's ability to interact effectively with co workers and customers and are broadly applicable both in and outside the workplace.

A person's soft skill EQ is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful, if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications.

It has been suggested that in a number of professions soft skills may be more important over the long term than occupational skills. The legal profession is one example where the ability to deal with people effectively and politely, more than their mere occupational skills, can determine the professional success of a lawyer. Soft Skills are behavioural competencies. Also known as Interpersonal Skills, or people skills, they include proficiencies such as communication skills, conflict resolution and negotiation, personal effectiveness, creative problem solving, strategic thinking, team building, influencing skills and selling skills, to name a few.

Top 60 soft skills

The Workforce Profile defined about 60 "soft skills", which employers seek. They are applicable to any field of work, according to the study, and are the "personal traits and skills that employers state are the most important when selecting employees for jobs of any type."

  1. Math.
  2. Safety.
  3. Courtesy.
  4. Honesty.
  5. Grammar.
  6. Reliability.
  7. Flexibility.
  8. Team skills.
  9. Eye contact.
  10. Cooperation.
  11. Adaptability.
  12. Follow rules.
  13. Self-directed.
  14. Good attitude.
  15. Writing skills.
  16. Driver's license.
  17. Dependability.
  18. Advanced math.
  19. Self-supervising.
  20. Good references.
  21. Being drug free.
  22. Good attendance.
  23. Personal energy.
  24. Work experience.
  25. Ability to measure.
  26. Personal integrity.
  27. Good work history.
  28. Positive work ethic.
  29. Interpersonal skills.
  30. Motivational skills.
  1. Valuing education.
  2. Personal chemistry.
  3. Willingness to learn.
  4. Common sense.
  5. Critical thinking skills.
  6. Knowledge of fractions.
  7. Reporting to work on time.
  8. Use of rulers and calculators.
  9. Good personal appearance.
  10. Wanting to do a good job.
  11. Basic spelling and grammar.
  12. Reading and comprehension.
  13. Ability to follow regulations.
  14. Willingness to be accountable.
  15. Ability to fill out a job application.
  16. Ability to make production quotas.
  17. Basic manufacturing skills training.
  18. Awareness of how business works.
  19. Staying on the job until it is finished.
  20. Ability to read and follow instructions.
  21. Willingness to work second and third shifts.
  22. Caring about seeing the company succeed.
  23. Understanding what the world is all about.
  24. Ability to listen and document what you have heard.
  25. Commitment to continued training and learning.
  26. Willingness to take instruction and responsibility.
  27. Ability to relate to co-workers in a close environment.
  28. Not expecting to become a supervisor in the first six months.
  29. Willingness to be a good worker and go beyond the traditional eight-hour day.
  30. Communication skills with public, fellow employees, supervisors, and customers.

How many soft skills do you possess?